INTELLIGENT, IT'S PREDICTIVE
Using the latest technology, the elevators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, helps increase uptime and more peace of mind for you.
INTELLIGENT SERVICES FOR ELEVATORS AND ESCALATORS ARE HERE
KONE Care 24/7 Connect
REVOLUTIONIZING MAINTENANCE WITH ALL NEW, INTELLIGENT AND FULLY CONNECTED SERVICES
With our new intelligent KONE 24/7 Connected Services we can now better predict issues and take action before a shutdown occurs. For you it means improved reporting and communication on maintenance work with full transparency and ease of mind, because if a shutdown occurs, we would already know.
CONNECTED, BY KEEPING WATCH 24/7
Elevators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.
TRANSPARENT, YOU'LL STAY IN THE KNOW
If critical faults are detected a technician will be alerted, you'll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
How do the connected services work?
KONE 24/7 Connected Services keep you informed of your elevator’s and escalator's condition round-the-clock.
CONSTANT EYE ON CRITICAL PARAMETERS
Equipment installed in the elevator/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.
ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE
All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.
FULL TRANSPARENCY THROUGHOUT
We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.
Would you like to get more information or a quote?
RESULTS FROM CUSTOMER SITES
This data has been collected during 12 months from 100 pieces of connected equipment from different brands, ages and buildings.
PROACTIVE MAINTENANCE ACTIONS PERFORMED
We discover service needs earlier and fix them before they develop into problems.
9 EARLY SYMPTOMS FOUND PER PIECE OF EQUIPMENT PER YEAR
TIME SAVED AND USER CONVENIENCE IMPROVED
We decrease the number of stoppages and other major incidents.
60% FEWER ISSUES REPORTED BY CUSTOMERS
PROBLEMS SOLVED MORE OFTEN DURING ONE VISIT
Our technicians know the nature of the fault before they arrive, they have the right spare parts and can fix the problem quickly.
25% INCREASE IN RESOLVING ISSUES DURING ONE VISIT
Listen to machines talk
Now elevators can speak their minds. Thanks to KONE 24/7 Connected Services, with Watson IoT, you can for the first time listen to intelligent machine conversations.
Listen in as our elevators and IoT Cloud talk to each other, in a human voice. We translated their raw data into a language you can understand.
So now you can see and hear how we monitor and analyze the messages from our elevators.
Learn more about 24/7 Connected Services
Launch Event in Dubai, June 2018
DUBAI: LAUNCH OF 24/7 CONNECTED SERVICES & ALL-NEW KONE CARE
On June 26th, KONE Middle East & Africa launched 24/7 Connected Services & All-New KONE care in Dubai. More than 50 customers and 18 media representatives attended the launch event and where able to test and explore KONE’s new intelligent cloud-based services.
Learn more by watching the video
Request more information about KONE 24/7 Connected Services
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